I've been a customer of this wonderful, artistic, creative family for 20 years, and my husband even longer. Their jewelry is gorgeous, and there is no better customer service in Marin. Shara is just wonderful. I want to laugh at the notion that Shara would laugh at a customer, or that she is capable of berating anyone. She is gentle and kind, and in fact, she has bent over backwards over the years to accommodate me, my husband, and my two daughters. I'll shop there as long as they have merchandise and open doors.